Upscale American Department Store SAKs Fifth Avenue has firmly established themselves as a major online retailer after revamping its loyalty program and streamlining this with its SAKS Off Fifth business. With expansion into Canada underway, the four million or so online visitors are sure to grow.
Saks Fifth Avenue retails designer clothing, shoes, handbags, jewellery, beauty and other products. Saks reputation is forged on the back of the quality of its product lie and their sensitivity to fashion trends. The sister store – SAKS Off Fifth – is the discount off-shoot. Shop online now at saksoff5th.com!
Saks.com was launched in 2000 – a relative latecomer amongst department stores. The company now also operates saksfifthavenue.com and saksofffifth.com. The sites are visited by approximately five million people each month.
The websites are designed and modeled on the bright, lofty architecture of Saks’ stores themselves. Customers can filter their searches as broadly or as granular as they like—whether by designer, size, price, or more. While generally mirroring promotions held in-store, stay home shoppers can get even better deals when they subscribe to the (free) More! Insider program (see below).
The Saks loyalty program, known as Saks First is attached to its in-store card – and also available as a MasterCard. It was revamped back in 2013 to make it far more attractive and allows shoppers to earn points in-store and online at both brands. While stayhomeshopping.com has continually stated its preference for unlinked programs (so that shoppers can also benefit from separate credit card point accumulation), we think that Saks First is one of the better programs.
The first time you use your Saks First card, you will receive a 10% discount. That means that your best bet is make a large purchase that first time There are some exceptions and exclusions so check carefully first.
Loyalty points are awarded at the rate of 2-6 points per dollar spent. The amount varies depending on your membership tier – Premier, Elite, Platinum or Diamond. To reach the top level of Diamond, you’d need to spend $25000 or more in one calendar year. There is no minimum for Premier status.
At numerous times during the year, Saks announces double and triple point days.
Every February, Saks will send you out a voucher for 1% of the points you have earned. That’s an effective minimum cash back of 2% which places Saks First at the mid-range level of rewards programs. If you take into account tier and double/triple point promotions, a Platinum or Diamond member could, on occasion, earn as many as 18points/dollar – an effective cash back of a very healthy 18%.
Saks First also receive increasing levels of bonuses, such as advance invitations to sales, and access to fashion consultants, and even valet parking.
In addition to Saks First is the More! Insider program. It’s not technically a rewards program as such, but membership entitles online users to free shipping and access to special promotions. As such, there seems no reason NOT to join especially as there is no requirement to provide any more information than name, address, phone and email.
Saks offer free standard shipping now on all orders by using the coupon code FREESHIP. It makes the advertised benefits of free shipping for More! Insider and Saks First a little disingenuous but it’s a positive move. International shipping is available.
Refunds are offered on unused/unworn products up to 30 days after purchase. Goods can be returned to any store or shipped back with the enclosed return label. However shoppers will be charged a fee for the return postage. If an exchange, rather than a refund is sought, then there is no shipping fee.