PUMA is one of the world’s leading sports brands specialising in footwear, apparel and accessories. Their online store puma.com attracts around 2 million unique visitors per month which places it behind rival Adidas and well behind market leader Nike.
PUMA has a relatively small though specialised product line which fall into three general categories; shoes, clothing and accessories. Most products are sold for those actively participating in sports (such as soccer/foootball/golf boots) although increasingly PUMA has added more casual wear to its inventory, such as sweatshirts, shorts and polos, which can and are worn outside of active sport.
Puma.com (and puma.ca in Canada) is well-designed and easy to use, without any stunning features. The site includes multiple photo angles for all products and customer reviews. We liked the “shipping” tab attached to each product so that shoppers are aware of their total price at checkout. No nasty surprises!
Standard ground shipping within the continental US, costs $7 with increasing fees for expedited delivery. The $7 fee will be waived for orders of $75 or more. Savvy stay home shoppers should always keep an eye out for coupons and special deals that come up from time to time that offer free or reduced shipping charges.
International shipping rates vary from country to country.
Customer Service and Returns
Puma.com offer a 30-day unconditional return on unused merchandise in original condition. This includes free return shipping.
In addition, Select Faas, Mobium, and IGNITE running shoes also qualify for what they call the “30 day test Run program”. This means that you get to try out the shoes for up to 30 days and then return them if not happy. “Go ahead. Get them dirty” the website implores.
Oddly, they do not allow exchanges, so you’ll need to have a purchase refunded and then make another order. Free ground shipping is provided, however, on the replacement order.
Puma.com has no loyalty/rewards program.
Click on the logo below to be taken to Puma.com
If you’re in the USA,
If you’re in Canada, click the link below to go to puma.ca