Shoes.com is the e-commerce subsidiary of the $2.3 billion Brown Shoe Company Inc and is one of the largest online footwear retailers in its own right. Offering exclusive partnerships with popular shoe brands like Dr Scholl’s, Carlos by Carlos Sentana, Fergie and Franco Sarto, Shoes.com also market Brown’s own leading footwear brands including Naturalizer and Via Spiga. With a huge inventory, competitive pricing, fair shipping arrangements and a great blog to boot, it’s easy to see why shoes.com has become a leader in online shoe sales.
With over 800 brands, there’s not much that shoes.com doesn’t offer. As well as popular brands like Adidas, BORN, Naturalizer, Steve Madden, LifeStride, Sketchers, Jessica Simpson and Ugg, shoes.com carry other popular but hard-to-find brands like Pearl Izumi, Chinese Laundry, Dakine, Nascar and ROBeez.
There is also an extensive inventory of “speciality” shoes for those requiring extra narrow or extra wide sizes.
Navigating the Website
A printable kid’s chart which allows you to measure up your child’s foot to make sure you get the right sized shoe is pretty neat.
Be sure to stop by their Sale area. While sale items can also be found dispersed throughout the regular inventory, the Sale section is a well-organized area that gives a good overview of all their current specials.
Shoes.com offer free shipping for standard delivery within 5-7 business days within the US. Priority shipping is available at extra cost. International shipping is provided via Borderfree which will quote you shipping and any customs and/or taxes applicable at checkout.
Importantly, upon purchase you are provided with log-in details to track your order every step of the way.
Customer Service and Returns
Shoes.com offer a 60 day return policy on unworn shoes. They also offer free shipping should you decide to return your purchase.
A toll-free customer service number is provided.
As always, online customer reviews regarding customer service vary. Stayhomeshopping recognises that even the best online retailers make mistakes from time to time and that disgruntled customers are more inclined to leave comments than those who are happy. Most complaints centred around delays in shipping and unavailability of stock, however positive feedback for shoes.com is common and the existence of so many repeat customers is testament to their high regard for customer service.
Shoes.com sets a high standard for online shoe stores with its large inventory, well-thought out categories and its extras like speciality sizes. Stayhomeshopping is delighted to recommend this site.
Please also check out our general tips on buying shoes.