Footsmart claim to be “the largest direct retailer of foot and lower body healthcare products in the United States”. They first opened their doors in 1989 and distribute their footwear across all US states and territories from their distribution centre in Memphis, Tenessee.
They feature over 3000 “comfort, health and pain-relieving products” – in the form of men’s and women’s shoes, socks, hosiery, slippers and more. Their brands are generally well-known and include:
Brooks, Clarks, Crocs, Dansko, Drew, Easy Spirit, Fitflop, Hush Puppies,Merrell, Naturalizer, New Balance, Orthaheel, Propet, SoftSpots and Vionic.
Note that both Shoebuy and Zappos offer free shipping on all orders while Footsmart require a minimum order of $59. If you were to order the Crocs (and nothing else from the catalogue) then you would need to pay $8.99 in shipping. The Hush Puppies were on special at a price nearly $20 cheaper than their competitors.
Footsmart generally charge for shipping but they’re always various coupons on offer that provide free shipping under certain circumstances and using the coupon code. So always check the website. Otherwise prices vary depending on how large the order is and how quickly you want it. Details here
Customer Service, Returns, Exchanges & Complaints
There is a 60 day return on most merchandise minus shipping and handling costs. As usual goods are expected to be unused and in original packaging etc
As is the case with every online retailer there are plenty of complaints from disgruntled customers. As a general rule, StayHomeShopping recognises every online retailer makes mistakes with its orders on occasion. Additionally, those with complaints are much more likely to express themselves online than those who are satisfied.
Having said that, complaints have been made about the high shipping costs (make sure that you use the coupon code), the lack of stock (and hence delays in the arrival of goods) and the costs incurred with returns.
As with all online purchases you are advised to be careful and to check and recheck your order, and to check terms and conditions. If you really need a particular pair of shoes for a wedding on the weekend you’re probably better off paying a few more dollars and walking into a conventional shoe store than taking the risk, however small, that something will go wrong with your order.
As long as you’re smart and know what you want, including what colour, size etc then Footsmart should be one of the first places you look when purchasing footwear online.