UGG Australia (UGG) is an American footwear company best known for its sheepskin boots made in the Australian ‘ugg boot’ style.
Iconic products sold through a fun and efficient website. Lack of a loyalty program brings down the overall score.
Apart from their sheepskin boots, Ugg Australia have expanded into manufacturing and selling bags, clothing, outerwear and other goods.
Products are in the mid-range for price, but despite the ‘surfy’ origins of the company, Ugg have been positioning themselves into a mid to high-fashion company since the early 2000s.
Uggaustralia.com is a well-designed and user-friendly website, with lots of good product pics.
We especially like the facility to “create your own” ugg boot and this reviewer spent nearly an hour coming up with different designs, colours etc.
First you select your basic boot design.
Then the color and size. You can rotate the view including looking past the sole or from the top.
And then you can add bows in various colors and designs to the top and bottom.
Ugg Australia offer free ground shipping within the US on all orders. Expedited and international shipping carry separate charges.
Customer Service & Returns
Ugg Australia offer a 30-day money back guarantee on (un-worn) products purchased online. They also provide a 12 month warranty to cover any faults in the product. The company will also process warranty claims when the products are purchased through a retailer, although in that instance they will only offer credit or replacement.
Impressively, return shipping is FREE, with pre-paid labels included with orders.
There is no Loyalty Program.