FootSmart – good value as long as you’re smart too

 

Footsmart claim to be “the largest direct retailer of foot and lower body healthcare products in the United States”.  They first opened their doors in 1989 and distribute their footwear across all US states and territories from their distribution centre in Memphis, Tenessee.

Product Range

They feature over 3000 “comfort, health and pain-relieving products” – in the form of men’s and women’s shoes, socks, hosiery, slippers and more. Their brands are generally well-known and include:

Brooks, Clarks, Crocs, Dansko, Drew, Easy Spirit, Fitflop, Hush Puppies,Merrell, Naturalizer, New Balance, Orthaheel, Propet, SoftSpots and Vionic.

shoebuy

$41.95               $98.95

 

zappos

$40.95               $99.00

 

Note that both Shoebuy and Zappos offer free shipping on all orders while Footsmart require a minimum order of $59.  If you were to order the Crocs (and nothing else from the catalogue) then you would need to pay $8.99 in shipping. The Hush Puppies were on special at a price nearly $20 cheaper than their competitors.

Shipping

Footsmart generally charge for shipping but they’re always various coupons on offer that provide free shipping under certain circumstances and using the coupon code. So always check the website. Otherwise prices vary depending on how large the order is and how quickly you want it. Details here

Customer Service, Returns, Exchanges  & Complaints

There is a 60 day return on most merchandise minus shipping and handling costs. As usual goods are expected to be unused and in original packaging etc

As is the case with every online retailer there are plenty of complaints from disgruntled customers. As a general rule, StayHomeShopping recognises every online retailer makes mistakes with its orders on occasion. Additionally, those with complaints are much more likely to express themselves online than those who are satisfied.

Having said that, complaints have been made about the high shipping costs (make sure that you use the coupon code), the lack of stock (and hence delays in the arrival of goods) and the costs incurred with returns.

As with all online purchases you are advised to be careful and to check and recheck your order, and to check terms and conditions. If you really need a particular pair of shoes for a wedding on the weekend you’re probably better off paying a few more dollars and walking into a conventional shoe store than taking the risk, however small, that something will go wrong with your order.

Conclusion

As long as you’re smart and know what you want, including what colour, size etc then Footsmart should be one of the first places you look when purchasing footwear online.

4 Comments

  • Bad experience

    Reply Reply June 10, 2014

    Hmmm… Footsmart? I placed an order with them a few years ago and vowed I’d never go back. What happened was I made a mistake with my color order. I mean i didn’t think i did. I ordered a 3-pack and i thoroughly believe I chose 3 different colors but when the confirmation email came through it appears that i accidently ordered 2 of the same colors and a third.

    Thing is i got onto them straight away via their contact page, was given an auto response and then the next day told i was too late to change the order! Given that I would have had to pay shipping costs to return one of the pairs – and then shipping costs again to receive the correct ones I didn’t bother.

    Haven’t used them again.

  • Derek

    Reply Reply June 10, 2014

    Was what you actually bought any good? By your own admission it was YOU who made the mistake and then never even tried to return them.

  • Tristan

    Reply Reply August 31, 2014

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  • Elsie

    Reply Reply October 29, 2014

    I’m glad they have such a long time to send things back. I have large feet and I’ve had surgery on my foot and I have to have shoes that don’t sit on the scar too badly. Nice information.

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